Mobile Software and Score Cards for Field Services

Business intelligence and dashboard applications for mobile workers is an interesting concept. It is not hard to develop mobile software applications that can show all field service technicians how many service calls and product/service sales all of the other service technicians have completed for the week. Management can tie good performance with variable compensation for those with the best scores. Let peer pressure and visibility to job performance help your service technicians improve their own performance.

The above score carding data is available in most work order management applications, however, it is rarely shown to the field service technicians. If the mobile workforce does not see it, then it can not be used for performance improvement. If the manager let's the field services teams see their performance and see how it rates against all others, they will often be motivated to improve their personal performance.

The concept here is to provide mobile software with performance score cards that field service technicians see daily. This data can be synchronized to the mobile devices from the ERP or company accounting software. Create a performance and profitability dashboard for mobile handheld computers that encourages the field services team to compete with each other, and published industry benchmarks. Encourage good performance, with bonuses and other rewards, that deliver long term profitability. Let your teams become part of the solution, and correct their own issues through visibility and peer pressure.

Contact us if you are interested in mobile field service score carding applications or other mobile software solutions.